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The Escape
& Frequently Asked Questions

Virtual Escape Experience FAQ

How does this work?

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Participants join an online teleconference from the safety and comfort of their homes or remote offices. Our expert team of moderators curate the experience start-to-finish as players use teamwork to discover clues, solve puzzles, conquer challenges, and unravel a mystery before time runs out!

My group is much larger than 6! What are my options?

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We’ve got you covered. Head over to our virtual team building page to set up the perfect experience at your ideal date and time. Our revolutionary design scales infinitely; there is no limit to the number of participants. An unforgettable experience available exclusively at Puzzle Break.

Is it good for kids?

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This is a great game for ages 12 and up, and is a fantastic family bonding experience!

Can we share a computer, or does each player need their own?

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Either scenario is fine! Each participant will need their own ticket regardless of connection.

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Seattle Escape Room FAQ

I only want to play with my friends, what do I do?

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Nothing! All Puzzle Break experiences are currently private-only booking.

Are you affiliated with any similar companies?

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No. Open since 2013, Puzzle Break is the very first escape room company based in America and the premier interactive experience you’ll find anywhere.

Do you sell gift certificates?

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We do indeed sell the perfect gift! You can get them RIGHT HERE.

Is it scary?

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Not at all.

I have two groups of 2-5 players and we want to play against each other, how does that work?

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The revolutionary Eventide Departure features two digitally-connected copies, enabling teams to race against the clock and each other in an experience you’ll never forget! On our TICKETS PAGE, games of the Eventide Departure are sold in pairs at the same time slot, denoted by “Red” and “Blue”. Simply grab both games (they’re identical) at the same time and bring your brains, we’ll take care of the rest. Dueling is strictly optional.

What’s the age requirement?

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Puzzle Break is 18+ and 12+ with parent/guardian. Exceptions can be made in certain circumstances, email us at booking@puzzlebreak.com for details.

Can my team play Puzzle Break during the week for our team building / morale event?

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Absolutely! We can accommodate teams as small as 2 or as large as several hundred for games to fit your schedule. Email us at booking@puzzlebreak.com for a quote.

I have a question not listed here!

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How long is the game?

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Once your team is in the room, you’ll have 60 minutes to accomplish your objective. With the introduction, escape & walk-through, plan to be at Puzzle Break for about 90 minutes. Briefing will begin promptly at the scheduled start time so don’t be late!

Where are you?

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Very important question. Our address is 2124 2nd Ave Seattle, WA 98121

When should I arrive?

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We recommend arriving around 10 minutes before your assigned start time (and be sure to leave ample time for travel and parking). Arrivals over 10 minutes late will NOT be allowed to participate.

Can my team play Puzzle Break during the week for our team building / morale event?

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Absolutely! We can accommodate teams as small as 2 or as large as several hundred for games to fit your schedule. Email us at booking@puzzlebreak.com for a quote.

Help! Something came up and I can no longer make it. What can I do?

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We cannot do refunds or exchanges, but your ticket isn’t tied to you. You are welcome to sell your ticket to someone else and they will be able to play in your stead.

When do tickets go on sale?

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Tickets are available for purchase one month before the game date. If you want to schedule a game further out, send us an email at booking@puzzlebreak.com.

Is it true you have games on Royal Caribbean Cruise ships?

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It sure is! Look for assorted Puzzle Break games onboard most of the Royal Caribbean fleet.

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Strategy

    1. Communicate! The smartest teams routinely fail when they do not talk to each other. The most puzzle-challenged teams succeed if they possess superior communication skills. There is no more certain path to failure than fully or partially solving a puzzle and having a teammate use their precious time to replicate your work!
    2. Don’t be afraid to leave something and come back to it later. There are a wide variety of puzzles in our rooms: some big, some small. Some folks excel at certain types of puzzles and not others.
    3. There are some easy to find clues, there are some hard to find clues. Make sure you search exhaustively.
    4. Listen to your facilitator! They can provide direction and might drop important hints throughout the experience. The most successful teams make sure to give these highest priority – and share them with their teammates!
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Let's get started

Ready to take your team to the next level and have an unforgettable time?